After a year of research with more than 600,000 support calls, company WDS wireless service has recently published a report table with the index is very surprising. The report shows that devices running Android is a hardware failure rate considerably more than competitors. Specifically, up to 14% of support calls related to hardware Android, while this ratio is only 3.7% for RIM BlackBerry, 8% with the iPhone (IOS) and 9% with Windows Phone 7.
According to WDS, hardware failures tend to the bigger shows the level of fragmentation of the Android platform on a range of devices from many different OEM manufacturers. Both Apple and RIM have control of their hardware and Microsoft now with WP7 also requires minimal configuration. In contrast, Android is more than 35 manufacturers to exploit the license to use open source software and they can freely equipped with hardware for their products.
WDS research also shows a hardware failure on devices running Android are diverse and depend on the OEM. For some brands, their equipment is often an error screen, others mistake the keyboard / button, and some others are having problems or pin microphone. As recommended by WDS, it’s time the mobile service providers look back on “The total value of property”, including support costs, logistics and not just the value of a unit of equipment when put into operation.
Craig Rich, director of marketing at WDS explained: “Android soon became a tool to bring advanced technology into the smartphone market. With the overall growth of the industry plus the availability of resources components, production costs have been reduced and some OEM’s have lower prices to below $ 100 smartphone. However, these factors render the quality of the smartphone hardware are as diverse and decentralized. When the product be put on the market, it creates the user experience contradictory. ”
Unlike many support calls to the home network often involves issues of connection or set up services, hardware faults often can not be overcome simply through the call center customer service. Instead, the network usually requires expenses incurred while receiving defective products and repair.
“The networks always have to make important decisions in choosing a smartphone to provide telecommunications services through its. They need to balance the need for release of cheap smartphone, and the total value of property . A $ 100 smartphone that would not attract users if it generated more than 3 times the cost of support for the duration of use or rates of return exceeding the average. This will affect The loyalty of customers with home networks, “Rich concluded.
WDS research done between June last year and May this year with over 600,000 technical support calls are received at the regional WDS Europe, North America, South Africa and Australia.
About the WDS:
WDS is a supplier of wireless management services professional to help improve user experience with the product during use. With over 15 years of experience and worldwide reputation, WDS is a reliable partner for carriers, device manufacturers and service providers want to convert the relationship with customers. WDS is holding more than 100 customers include most of the carriers and equipment manufacturers the world. WDS Website:
http://www.wds.co/.
By: The Sacramento Bee
Source:tinhte.vn
